Bhubaneswar: The Odisha government on Thursday directed the district collectors to ensure that early and appropriate action is taken to address public grievances received on its different social media handles.
In a letter, revenue and disaster management principal secretary Chandra Shekhar Kumar asked the collectors to issue instructions to additional district magistrates (ADMs) and other officials concerned to initiate early action on public grievances received on various social media platforms.
“I am desired to say that a lot of grievances are received from different quarters through various social media account of this department such as Twitter and Facebook. These grievances are being forwarded to ADMs, sub-collectors and tehsildars concerned for taking appropriate action in the matter. But, it is seen that the grievances so intimated to officers concerned are not being attended properly. Instead, they are piled up as pendency at that level. Inaction on the part of the concerned officials being flagged in the social media by same applicant and causing huge embarrassment to the government”, Kumar said.
Social media are becoming an integral part of good governance. It is becoming an easy and dependable channel for communication at every level. Through social media, people are giving their feedback on various government initiatives. The Chief Minister has also given emphasis on the use of social media for redressal of people’s grievances, he added.