New Delhi: A day after a Bengaluru woman named Hitesha Chandranee accused a Zomato delivery executive of assaulting her that left her nose bleeding in an online video, the person in question has denied all her claims.
In an interview with The News Minute, the delivery person named Kamaraj, who has been suspended by the company after the complaint, charged the woman of abusing and assaulting him.
The counter charge has since gone viral with #ZomatoDeliveryBoy trending on Twitter on Friday.
In the interview, Kamaraj said, “After I reached her apartment door, I handed her the food and I was expecting her to pay me (as she had opted for cash on delivery mode of payment). I also apologised since the delivery was delayed due to traffic and bad roads. But she was very rude from the outset. She asked me ‘Why are you late?’ I replied apologetically, as there were road blocks due to ongoing civic works and there were traffic jams as well. But she kept on insisting that the order has to be delivered within 45-50 minutes. I am working on this job for more than two years and this is the first time that I have had to go through this kind of an ordeal.”
He added that the woman refused to pay after accepting the order and said that she is talking to Zomato chat support.
The delivery executive claimed to have pleaded to her for paying the bill but the woman called him a ‘slave’. After which, the Zomato support told the guy that the order has been cancelled, but the woman refused to give back the food.
“At this point, when I was walking towards the lift, she started using expletives in Hindi. She suddenly threw slippers at me and started hitting me. For my safety, when she was hitting me, I tried to use my hand to shield her blows. When she was trying to push my hand away, she accidentally hit herself with her finger ring on the nose, which led to the bleeding. Anybody who sees her face, will understand that this wouldn’t be created by a punch. And I don’t wear any rings.”
Kamaraj added, “The Zomato support system person in Delhi also supported me and offered me empathy after I narrated the ordeal that I had to go through. The problem is there is no CCTV footage to prove my innocence.”
Zomato Stand
Two days after the incident surfaced on Instagram and triggered a furore, Zomato’s founder Deepinder Goyal released an official statement on the matter on Friday, News 18 reported.
“Kamraj has made 5,000 deliveries for us so far, and has a 4.75/5 star rating on our platform (which is one of the highest) and has been working with us for 26 months now (these are facts, not opinions or inferences),” the statement read.
“We are in constant touch with Hitesha covering her medical expenses and helping her with the proceedings. We are also in touch with Kamraj, extending all possible support to make sure both sides of the story come to light and that due process is followed in the spirit of fairness,” it added.
Also Read: [Watch] Woman Assaulted By Zomato Delivery Executive, Left With Fractured Nose
